All Purpose CALD Services

Supporting Culturally And Linguistically Diverse (CALD) Workers

Supporting Culturally And Linguistically Diverse (CALD) Workers

Everyone has a right to a safe and healthy work environment. Persons conducting business or undertakings (PCBUs, according to the Work Health and Safety Act 2011) owe their workers this safety, especially CALD workers. But who exactly are these CALD employees?

CALD workers are you and me; they are our friends, neighbours, and colleagues. They come from diverse ethnic backgrounds, languages, traditions, religions, and societal structures. Over 45% of young people are first or second-generation migrants. So, it’s important for PCBUs to support CALD workers competently.

The Key – Communication

The primary step to support CALD employees is to ensure efficient communication channels in the workplace. This approach includes providing information in accessible formats that prevent workplace misunderstandings, breaches and incidents. Moreover, identifying cultural or language barriers that may prevent a worker from carrying out work safely is vital. Therefore, appropriate support must be provided to overcome these barriers.

Empowering CALD Workers Through Information

CALD workers may need extra help to understand instructions. PCBUs can offer language support through various methods. For example, translated materials, assistance from a co-worker who speaks the same language (with their consent and necessary training), and access to English language classes are some effective steps.

In addition, a PCBU can also use a translating and interpreting service such as TIS National. This service offers translation in more than 100 languages 24/7.

Inclusion Through Consultation

Consulting with workers is crucial to understand their needs. Demonstrations, one-on-one coaching, or group sessions can be effective. While selecting a method, PCBUs should consider the needs of workers. Written translations, translated signs, symbols, or even organising additional meetings in the worker’s primary language can prove beneficial.

Tailoring Communication

PCBUs must comprehend that the way they communicate with CALD workers matters significantly. Written materials, even if translated, may be complex. Pairing written communication with other methods can be more effective.

Remember, face-to-face communication aids understanding and helps identify any confusion. Practical demonstrations prove how effective a ‘show, don’t tell’ approach can be for CALD employees. Similarly, visual aids such as pictograms help in crossing the language barrier.

CALD Workers

Supporting workers requires understanding, empathy and a tailored approach. Communication is the key here – accessible, adaptable and accommodating. Through effective communication and consultation, we can ensure that CALD workers feel included and safe in their workplace.

If you’d like to discuss CALD worker’s support or are having difficulty obtaining support, please get in touch with our friendly team at All-Purpose CALD Services¬†today. We’ll help you get the assistance you need.

All purpose CALD Services provide assistance with travel/transport arrangements

Assistance with Travel / Transport

All Purpose Cald Services participants in developing their capacity to travel independently. Our clients can access their community when alternative modes are unavailable.

Participation in Community Activities

Participation in Community Activities

We help participate in social and civic activities; you may become engaged in the community, establish contacts, socialise, and receive support.

Development of Life Skills

Development of Life Skills

We help the participant to encourage personal development and increase opportunities to participate in the community. We assist them in using public transport, developing skills, and performing day-to-day activities.