Everyone has a right to a safe and healthy work environment. Persons conducting business or undertakings (PCBUs, according to the Work Health and Safety Act 2011) owe their workers this safety, especially CALD workers. But who exactly are these CALD employees?
CALD workers are you and me; they are our friends, neighbours, and colleagues. They come from diverse ethnic backgrounds, languages, traditions, religions, and societal structures. Over 45% of young people are first or second-generation migrants. So, it’s important for PCBUs to support CALD workers competently.
The Key – Communication
The primary step to support CALD employees is to ensure efficient communication channels in the workplace. This approach includes providing information in accessible formats that prevent workplace misunderstandings, breaches and incidents. Moreover, identifying cultural or language barriers that may prevent a worker from carrying out work safely is vital. Therefore, appropriate support must be provided to overcome these barriers.
Empowering CALD Workers Through Information
CALD workers may need extra help to understand instructions. PCBUs can offer language support through various methods. For example, translated materials, assistance from a co-worker who speaks the same language (with their consent and necessary training), and access to English language classes are some effective steps.
In addition, a PCBU can also use a translating and interpreting service such as TIS National. This service offers translation in more than 100 languages 24/7.
Inclusion Through Consultation
Consulting with workers is crucial to understand their needs. Demonstrations, one-on-one coaching, or group sessions can be effective. While selecting a method, PCBUs should consider the needs of workers. Written translations, translated signs, symbols, or even organising additional meetings in the worker’s primary language can prove beneficial.
Tailoring Communication
PCBUs must comprehend that the way they communicate with CALD workers matters significantly. Written materials, even if translated, may be complex. Pairing written communication with other methods can be more effective.
Remember, face-to-face communication aids understanding and helps identify any confusion. Practical demonstrations prove how effective a ‘show, don’t tell’ approach can be for CALD employees. Similarly, visual aids such as pictograms help in crossing the language barrier.
CALD Workers
Supporting workers requires understanding, empathy and a tailored approach. Communication is the key here – accessible, adaptable and accommodating. Through effective communication and consultation, we can ensure that CALD workers feel included and safe in their workplace.
